Warranty
Reference Warranty Information Below
To report warranty issues on your project, please email warranty@bmrpoolandpatio.com with your name, address, contact information, and a description of your issue. Photographs or videos detailing the issue are a welcome addition to help us troubleshoot. A warranty representative will respond to your inquiry within two business days.
Please see the below information for warranty terms or visit our Frequently Asked Questions page for helpful tips!
Jandy Pool Equipment
Jandy equipment is warranted to be free from manufacturing defects in materials and workmanship. The majority of your Jandy equipment, including Pumps, Filters, Heaters, Heat Pumps, Controls, Salt Chlorinators, Valves, Lights (excluding bulbs), Fire & Water Features, and Polaris® Booster Pumps have an extended three-year warranty, however, cartridges and grids are only covered for one (1) year).
Replacement products, or parts, provided at no charge are warranted only until the original finished good’s warranty has expired. Purchased replacement parts are warranted for ninety (90) days from the date of retail purchase, with the exception of electronic salt water chlorine generator cells and electrodes, which are warranted for one (1) year.
Jandy manuals provide the information needed to ensure you get the best quality and long-term use out of your equipment. Jandy does not warranty abused or neglected equipment. Proper maintenance of your pool is crucial for proper long-term equipment function. It is recommended that your filter and salt cell be cleaned regularly. For full details and exclusions refer to Jandy.com
Universal screens
Download Warranty info here.
Polaris cleaners
Polaris branded pressure-side pool cleaner models: TR35P, 380, 360, 360 Black Max™, 280, 280 TankTrax®, 280 Black Max, Polaris manufactured derivatives, and 3900 Sport automatic pool cleaners have an extended three-year warranty. Wheel bearings and “Factory Rebuild Kits” for Polaris pressure cleaners are warranted for one (1) year. All wearable parts, including but not limited to scratches/scrapes on body bottom due to normal wear and tear from pool surface, tires, sweep hose assembly, and bag are not covered under warranty. Wearable parts can be purchased on-line at Polarispool.com or most pool supply stores. Polaris Manuals can be found on the Polaris website.
Plaster
BMR warrants its work to be free from defects in material and workmanship for a period of one year from the date the pool is plastered. Warranty beyond one year is determined by the manufacturer. If stonescape (pebble) is your choice of plaster, it is the homeowner's responsibility to complete and send in the manufacturer's warranty card.
To download the manufacturer's warranty card, click here.
White Plaster- download form here.
gunite
Refer to your BMR contract Terms and Conditions page.
Electrical
BMR provides a one-year warranty for all electrical work on pools and outdoor living
Pool Plumbing
BMR provides a one-year plumbing warranty; excluding leaks due to lack of maintenance. To prevent over heating of pool equipment, always maintain proper water levels. Check valves have a 90-day warranty.
Pool Tile and Coping
BMR provides a one-year tile and coping warranty. Your coping is a natural product with imperfections resulting in a wide variation of color and texture. Your coping is exposed to water, chemicals, wind & extreme temperatures so it is not uncommon for it to flake or become rough. BMR recommends that you check your pool coping quarterly to ensure that water still beads on the surface. We stock a stone sealer that is available for purchase.
Decking
Settling cracks are not covered under warranty. Refer to your BMR contract buyer information checklist for more details.
sprinklers
BMR offers a limited one-year parts and labor warranty. Any damage to your irrigation system incurred by other sources other than BMR Pool and Patio, due to landscaping, dirt work, and/or drainage work is not considered a warranty item and will be billed directly to the homeowner.
landscape/sod
Please refer to the Sub-contractors warranty information page.
Download SOD PDF here. (click to download)
arbors and patio covers
BMR offers a one-year workmanship warranty.
gutters
Gutters- BMR offers a one-year warranty.
appliances
Please refer to manufacturer’s warranty.
Bull Grill - https://www.bullbbq.com/warranty/grill-claim-form
Outdoor Kitchens, Fireplaces, and Fire Pits
Outdoor Kitchens, Fireplaces, and Fire Pits- BMR offers a one-year workmanship warranty.
You may download the following information below by clicking on the respective pictures.